FAQ | The Pool Room

What is The Pool Room?

The Pool Room is an online shop specialising in sports memorabilia, collectibles, and pop culture items. We also offer consignment services for customers looking to sell their items.

Where are you located?

We are based in Gold Coast, Queensland, Australia, but we operate entirely online, allowing us to serve customers worldwide.

How can I contact The Pool Room?

You can reach us via email at thepoolroom.store@gmail.com or through our contact form on the website. We aim to respond within 24 hours.

Do you offer gift cards?

Yes, we offer digital gift cards in various denominations. They can be purchased on our website and are perfect for any occasion.

How can I stay updated on new arrivals and promotions?

You can subscribe to our newsletter or follow us on social media to stay updated on the latest products and special offers

What types of products will you sell?

We offer a wide range of sports memorabilia, collectibles, and pop culture items, including autographed merchandise, limited edition collectibles, and vintage items.

Do you offer consignment services?

Yes, we do! If you have items you’d like to sell, you can consign them with us. We handle the listing, marketing, and sale of your items for a commission.

How do I consign an item?

To consign an item, please fill out our consignment form on the website with details about your item. We will review your submission and get back to you with the next steps.

How do I place an oder?

Simply browse our online shop, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment methods as listed at checkout.

Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times will vary based on your location.

How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.

What is your return policy?

We accept returns within 30 days of purchase for a full refund, provided the item is in its original condition. Please contact us to initiate a return.

How do I return an item?

To return an item, please contact our customer service team with your order number and reason for return. We will provide you with return instructions.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive the returned item. You will receive a confirmation email once the refund has been issued.